Our dinnerware is made to order and therefore we cannot offer refunds. Items may be exchanged or returned for store credit within 30 days of purchase depending on the situation for Canadian orders. We will ask you to send photos so we can make this distinction. We will do our best to ensure the packaging is safe and secure and drop-proof, but please always let us know any feedbacks related to the packaging. Unfortunately, we do not offer returns for international orders, including US orders.
In order to process an exchange the items must be safely shipped back to us by the customer first. We do not provide shipping labels for this process. We are not responsible for any damage that occurs during exchange shipping so we strongly encourage you to pack the items well and ship via Canada Post, FedEx or UPS. Please send us the tracking number once it’s available so we can confirm that it’s on its way. Once we receive the items in question we'll ship out your new pieces accordingly.
If you have any other questions please send us an email with your order number: hello@lineageceramics.com.
